SHIPPING AND RETURNS
Shipping Policy
-
Shipping Zones: We currently offer shipping within the United States Of America.
-
Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
-
Shipping Methods: We utilize reliable shipping carriers to ensure your SneakerSurprise arrives safely and promptly. Shipping methods may vary depending on your location and selected preferences.
-
Shipping Costs: Shipping costs will be calculated at checkout based on your location and the selected shipping method.
-
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your package.
-
Delivery Time: Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
-
International Shipping: For international orders, please note that customs duties, taxes, and fees may apply upon arrival in your country. These additional charges are the responsibility of the recipient.
-
Delivery Address: Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. We are not responsible for packages that are lost or delayed due to incorrect address information provided by the customer.
-
Delivery Issues: In the rare event of a lost or delayed package, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your SneakerSurprise as soon as possible.
-
Shipping Updates: For any inquiries regarding your order status or shipping updates, please feel free to reach out to our dedicated customer service team. We are here to assist you every step of the way.
-
Holiday Shipping: During peak seasons or holidays, please allow for additional processing and delivery times due to increased order volumes and potential carrier delays.
Return & Exchange Policy
At SneakerSurprise, we stand behind the quality and authenticity of our curated preloved sneakers. Due to the nature of our business, all sales are final, and we do not accept returns or exchanges.
We understand that each pair of sneakers we offer is unique, and we strive to accurately represent their condition and features through detailed descriptions and images on our website. Therefore, we encourage customers to carefully review all product information before making a purchase.
In the rare event that you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.
Thank you for choosing SneakerSurprise. Your support allows us to continue providing exciting and exclusive sneaker experiences to our members. If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team for assistance.